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Business Email Stands Strong as AI Chat and IM Tools Rise

A fresh report released on June 19, 2025, finds that business email usage climbed by 12% over the past year—even as AI-driven chatbots and instant messaging apps saw explosive growth. I’ve noticed colleagues leaning on quick chats for day-to-day banter, yet when it comes to detailed project updates or formal proposals, email remains the go-to.

Surveyed professionals cite email’s strengths: clear audit trails, rich formatting, and the ability to manage multiple threads without losing context. New built-in AI features—like one-click summarization and smart folder organization—have breathed new life into inbox workflows. As companies juggle remote teams and global time zones, email’s reliability and asynchronous nature ensure everyone stays on the same page.

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